Frequently Asked Questions

  • We ship worldwide!

    Cost of shipping will differ depending on location.

  • UK - Royal Mail 48 Hour tracked.

    Europe - Royal Mail International Tracked (aim 3-5 days)

    Worldwide - Royal Mail International Tracked (aim 5-7 working days)

    For prints please allow a 3 day processing time. For custom orders and framed items please allow a 7 day processing time.

  • A5 and A4 prints are packaged in cellophane bags to protect from rain. They are then placed in cardboard backed envelopes with ‘please do not bend’ signs on.

    A3 prints are posted in cardboard tubes. Please note these prints will need to be flattened on arrival.

    Framed pieces are wrapped in tissue paper and eco friendly honeycomb padding. They are then placed in a cardboard box with ‘FRAGILE’ labels.

    Please note I am not responsible for damage caused by shipping providers. Please contact the shipping provider directly if an issue arises.

  • Yes! All of our packaging is recyclable.

  • We do not offer returns. If you have a problem with your item please contact me via the contact form and I will do my best to resolve this with you.

  • We do not offer cancellations of orders.

  • You can find the link to our customer service form at the bottom of every page.

  • You can sign up via the link on the homepage to get 10% off your first order.

  • You can follow me on instagram at @froggles.world.